One proven framework for conflict resolution is the “interest-based relational approach,” also known as the “Win-Win” approach developed by Roger Fisher and William Ury in their book “Getting to Yes: Negotiating Agreement Without Giving In.” This framework emphasizes the importance of understanding each party’s interests, needs, and goals, and seeking mutually beneficial solutions that meet those interests.
When done effectively, the approach focuses on preserving and strengthening relationships while resolving conflicts in most contexts..
For this process to work, both parties need to be active listeners in order to: 1) reframe the issue in terms of interests, 2) generate options for resolution, and 3) select the best option through collaboration and negotiation.
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Quote: “The most significant conversations of our lives occur in silence.” – Simon Van Booy